Maintain the quality of your product by following these simple instructions:

• The product is not meant to be chewed on or digested by any animal
• Do regularly clean leather with a soft brush or cloth
• Do regularly air out leather naturally, avoid artificial heat, direct light
• Do blot away water or moisture as soon as possible
• Do clean spots and stains with a mixture of soap flakes and warm water
• Don't get leather wet wherever possible
Store in original dust bag or box when it's not used

Free U.S. Shipping On Orders Over $79

• We will offer free standard shipping on domestic orders over $79, excludes: Alaska , Puerto Rico, & Hawaii.

Free International Shipping Outside The U.S. On Orders Over $250

• We also ship internationally to any location accessible by UPS, USPS and DHL. International shipments do not qualify for free shipping and associated import fees apply.

When will I receive my order?

We accept Returns and Exchanges up to 14 days from the date the order is delivered on items in original, sellable condition with no signs of wear/damage and all original tags attached. Final sale items are non-refundable & non-exchangeable.

All returns and exchanges are subject to a $10 return shipping fee.

If you would like to return or exchange your order for any reason, start a return or exchange here: https://account.shibandco.com

RETURN CONDITION REQUIREMENTS

Please note that we only issue refunds on items that are unused and undamaged, unless the item arrived damaged. Items that are returned with dirt, dog hair, slobber, or any other unsanitary condition may not be eligible for a refund. Items should be returned unused and with all SHIBA & Co. garment tags still attached. Returns that are damaged, soiled, or not in sellable condition may be refused and returned to the sender at the sender’s expense. All determinations regarding item condition and eligibility for return or exchange will be made at SHIBA & Co.’s sole discretion and are final.

RETURNING YOUR PURCHASE

All returns must be made within 10 days of receiving the return approval confirmation. Any product you return must be in the same condition you received it and in the original packaging. 

EXCHANGES

Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. Exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. 

REFUND PROCESS

After the refund has been processed, a credit will automatically be applied to your credit card or original method of payment. Refunds are typically issued within 15 business days from confirmation at the warehouse as long as the product(s) meets the Return Policy requirements.

SALE ITEMS

Sale items can only be exchanged or returned for store credit. Refunds cannot be issued for sale items. Items with the "Final Sale" note are non-refundable & non-exchangeable.

FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs within 1 week of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

PLEASE NOTE THAT WE CANNOT BE RESPONSIBLE FOR DEFECTS OR MALFUNCTION CAUSED BY MISUSE, ABUSE, OR IMPROPER MAINTENANCE, FAILURE TO FOLLOW OPERATING INSTRUCTIONS OR USE WITH EQUIPMENT WITH WHICH IT IS NOT INTENDED TO BE USED.

THIS RETURN & EXCHANGE POLICY IS SUBJECT TO THE GOVERNING LAW AND JURISDICTION PROVISIONS SET FORTH IN OUR TERMS AND CONDITIONS