FAQ
Contact Us
For all general inquiries, please email us at hello@shibandco.com.
Our team is available Monday–Friday, 9:00 AM–5:00 PM (EST). We’re happy to help and will get back to you as soon as possible.
FAQ
Shipping & Orders
Where does SHIBA & Co. ship?
We proudly ship within the United States and internationally.
Where is my package shipped from?
All orders are packed and shipped from New York, USA.
Do you offer free shipping?
Yes:
• Complimentary standard shipping on U.S. orders over $79
• Complimentary standard shipping on international orders over $250 USD
• Complimentary standard shipping on U.S. orders over $79
• Complimentary standard shipping on international orders over $250 USD
How much does shipping cost?
Rates vary by destination and order; exact costs are calculated at checkout.
How long will my order take to ship?
• Orders are prepared and shipped within 2 business days.
• U.S. Ground: 5–9 business days
• U.S. Expedited: 2–4 business days
• International: Typically 5–7 business days (customs may add time)
• U.S. Ground: 5–9 business days
• U.S. Expedited: 2–4 business days
• International: Typically 5–7 business days (customs may add time)
Do you ship to PO Boxes?
Yes.
Can I change my shipping address?
Email hello@shibandco.com as soon as possible after placing your order. We’ll do our best, but changes aren’t guaranteed once an order has shipped.
Can I change or cancel my order?
Please reach out to hello@shibandco.com right away. Once an order has shipped, changes may not be possible.
How do I check my order status?
Log in at account.shibandco.com, or use the tracking link in your confirmation email.
Why isn’t my tracking updating?
Carrier systems can take 1–2 business days to refresh. If there’s no movement after 5 business days, email us at hello@shibandco.com.
What payment methods do you accept?
Major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Shop Pay, Amazon Pay, and Shop Pay Installments.
Returns & Exchanges
What is your return and exchange policy?
• Returns and exchanges accepted within 14 days of delivery
• Items must be unused, in original condition, with tags attached
• Final sale items are not eligible
• A $10 return shipping fee applies
Start a return | See full policy
• Items must be unused, in original condition, with tags attached
• Final sale items are not eligible
• A $10 return shipping fee applies
Start a return | See full policy
Can sale items be returned?
Sale items are final sale, except for size exchanges.
Can I exchange for a different size or color?
Yes—provided the item meets our return policy requirements.
How long does a refund take?
Refunds are typically processed within 5–15 business days after we receive and inspect your return.
Products
Where can I find product details?
Product pages include photos, features, care instructions, and size guides. Still have questions? Use live chat or email hello@shibandco.com.
Do you offer gift packaging?
Most items arrive in a SHIBA & Co. gift box (see product descriptions/images). If an item isn’t gift-boxed, contact us to purchase a gift box for your order.
Do you offer gift cards?
Yes—find them here.
Where are your products made?
Our collections are produced in China and Italy with trusted partners who prioritize quality, fair wages, worker safety, and sustainability.
Community
Do you work with influencers or affiliates?
We love collaborating—please email hello@shibandco.com with your proposal.
How can I contact SHIBA & Co.?
Email us anytime at hello@shibandco.com. We’re here to help.
