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Customer Reviews - SHIBA & Co.

Discover what customers are saying about their shopping experience with SHIBA & Co.

Explore verified reviews for insights into product quality, customer service, and overall satisfaction. Join the community by sharing your thoughts and helping others make informed decisions about their purchases.

Based on 637 reviews
89%
(567)
10%
(61)
1%
(6)
0%
(0)
0%
(3)
Cute mug

The mug is very nice and was packaged well. Thank you!

Amazing

My wife loved the silver necklace, and I loved the Shiba t shirt, great quality

Such a cute addition to my bag.

Perfect little charm, love the leather!

E
SHIBA & Co. Ceramic Mug
Elizabeth Lecky
Very cute

Love my new shiba mug

Adds a fun yet elegant touch.

Perfect for dog beach trips.

Beautiful collar, great quality

Very cute Shiba Inu key chain

The key chain is high quality and looks great. I love that I could get it in the red/orange color, just like my dog. Thank you!

Happy with my purchase

Love my new tote, definitely looking forward to buying more products!

Such a unique and stylish piece!

Soft leather and great craftsmanship.

A must-have for Shiba lovers, beautiful print!

The glow from the pearl is beautiful. The color is matching my cream shiba

Cold staff-don’t do it

Shiba and co was very cold in regards to our customer service request. I ordered a necklace for my fiancés birthday to be given with our Shiba puppy. Unfortunately our puppy fell through and I initiated a return to prevent this painful memory from reaching her on her birthday. The item was still in the box and actually was still in the shipping box unopened as well. It was day 19 and they refused to take the unopened item back because it had been more than 14 days since we ordered. We are talking about a difference of 120 hours of time. Also my last two emails have gone unanswered. Now I am stuck with a necklace (the box is still unopened) and a painful memory because they refused to help us. 14 day return windows are unheard of anymore. Most companies offer at least 30-90 days. Just don’t do it with this company. Cold people and they don’t deserve your hard earned money. Would be happy to update review if the company would even email us back.

Hi Dr. BJP

We’re truly sorry to hear about your experience and understand that this was a difficult situation for you. While we strive to be as accommodating as possible, we do have a 14-day return policy to ensure fairness to all customers. Your request, unfortunately, came outside of this window, which is why we were unable to process the return. We always aim to provide timely support and responded to your emails within a day. If any of your messages were missed, we sincerely apologize and would be happy to assist with any further questions or concerns.
While we understand this was a difficult situation, we have to follow our stated guidelines. If you have any other concerns, feel free to reach out.

Best,
The SHIBA & CO. Team

Really happy with my purchase!

Love the orange dispenser

Very happy with it . Goes excellent with the leash and harness

The red is vibrant but classy.

Pairs perfectly with my bag collection.

Keeps my dog dry in light rain.

Perfect balance of warmth and weight.

Love the attention to detail!

Would definitely buy another one!

The quality is great, the packaging is beautiful

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