My wife loved the silver necklace, and I loved the Shiba t shirt, great quality
The key chain is high quality and looks great. I love that I could get it in the red/orange color, just like my dog. Thank you!
Love my new tote, definitely looking forward to buying more products!
The glow from the pearl is beautiful. The color is matching my cream shiba
Shiba and co was very cold in regards to our customer service request. I ordered a necklace for my fiancés birthday to be given with our Shiba puppy. Unfortunately our puppy fell through and I initiated a return to prevent this painful memory from reaching her on her birthday. The item was still in the box and actually was still in the shipping box unopened as well. It was day 19 and they refused to take the unopened item back because it had been more than 14 days since we ordered. We are talking about a difference of 120 hours of time. Also my last two emails have gone unanswered. Now I am stuck with a necklace (the box is still unopened) and a painful memory because they refused to help us. 14 day return windows are unheard of anymore. Most companies offer at least 30-90 days. Just don’t do it with this company. Cold people and they don’t deserve your hard earned money. Would be happy to update review if the company would even email us back.
Hi Dr. BJP
We’re truly sorry to hear about your experience and understand that this was a difficult situation for you. While we strive to be as accommodating as possible, we do have a 14-day return policy to ensure fairness to all customers. Your request, unfortunately, came outside of this window, which is why we were unable to process the return. We always aim to provide timely support and responded to your emails within a day. If any of your messages were missed, we sincerely apologize and would be happy to assist with any further questions or concerns.
While we understand this was a difficult situation, we have to follow our stated guidelines. If you have any other concerns, feel free to reach out.
Best,
The SHIBA & CO. Team
Very happy with it . Goes excellent with the leash and harness
The quality is great, the packaging is beautiful
